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Shipping and Exchange Policy

Shipping Information
Once you place an order you will receive an order confirmation e-mail with your order details. Within 24 hours our CRO will call for order confirmation, after confirmation of the order it will be subject to dispatch. In case order is not confirmed, on the call made by our CRO, it will not be processed further.
You may track the shipping status of your order by clicking on tracking link sent to you via email by our Customer Support Department.
Cash on delivery orders will be cancelled if they are not confirmed, on the call made by our CRO, within 3 days of order placement.
We reserve the rights to cancel the orders any time before the order is processed, reasons may include: Out of stock items, pricing or technical errors.
For International orders, free shipping on orders above USD 100


Domestic Delivery
10-14 working days

Tailor Made Delivery
Tailor Made orders will be Delivered within 10-14 Working Days

Delivery Charges
We offer free delivery nationwide.

International Delivery
10-14 working days
Additional (if any) Custom Duty to be borne by the Customer at the time of delivery.

Delivery Charges
Charges of international orders are calculated based on the destination and the weight of your shipment. Duties and taxes are most typically not included in the price of the goods you purchase online, and might not be included in the overall shipping costs you pay. Also, please ensure to check the Duty charges (if any) of your shipment as the duty charges will be payable to the courier company at the time of the delivery.
Please note that international orders may be subject to taxes & duties and will be responsibility of the customer. Any applicable duties or fees (If any) will be collected at the time of order delivery.


EXCHANGE AND RETURN
1. We does not offer any ‘Exchange’ or ‘Returns’ for any of products.
2. All products purchased from our Site can be exchanged within 07 days only if:
* Exchange request is made within the stated time frame/limit.
* The item(s) is faulty, damaged or defective at the time of delivery.
* The received product(s) differed from the original order.
* Anything is missing from the package including price tags, labels, original packing etc.
In such cases, claims can only be entertained if they are made within 07 days of the original order date.
Please email pictures of the defective item to info.mzstorepk.com call at +92 3168500986 within 7 days after order delivery in case to raise a dispute.